Privacy Policy

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Effective Date: May 22, 2024
Last Updated: July 1, 2025

Welcome to The Lux Agency. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://thelux.agency), book a stay, or interact with us—whether online, in person, or through SMS.

We may collect and store the following types of personal and usage data:

• Contact Information – Name, email, phone number, billing address.
   
• Booking Details – Check-in/check-out dates, guest count, rental preferences.
   
• Communication Data – Messages sent via web, email, or SMS.
   
• Device & Usage Data – IP address, browser type, cookies, and site behavior.
   

We use your information to:

• Process bookings and communicate important details (e.g., check-in/out info)
   
• Send confirmations, reminders, and instructions
   
• Offer customer service and respond to inquiries
   
• Share exclusive promotions and availability updates
   
• Improve our services and website performance
   

By opting in through our website or booking platforms, you agree to receive SMS messages from The Lux Agency related to:

• Booking updates
   
• Property access instructions
   
• Limited promotional alerts
   

Message frequency may vary.
Message and data rates may apply.
Text STOP to opt out or HELP for assistance. Email: losangeles.propertymgmt@gmail.com for support.

We take reasonable precautions to safeguard your data, including:

• Secure cloud storage
   
• Encrypted communications
   
• Restricted employee access to sensitive info
   

We do not sell or rent your information. We only share it when necessary to:

• Facilitate services (e.g., cleaning or maintenance teams)
   
• Process payments
   
• Comply with legal obligations

We do not sell or share any mobile opt-in information with affiliates or third parties for marketing purposes.
 

You may contact us at any time to:

• Request access to your data
   
• Ask to delete or correct your information
   
• Opt out of marketing or SMS communication
   

Please email: losangeles.propertymgmt@gmail.com

We use cookies and tools like Google Analytics to better understand user activity and improve the experience on our site.

This Privacy Policy may change as we grow. The most current version will always be posted at:
https://thelux.agency/terms-and-conditions

Questions or requests? We're happy to help:
Email: losangeles.propertymgmt@gmail.com
Phone: 310-488-6081
Website: https://thelux.agency